Privacy policy

Privacy Policy

This Privacy Policy applies only to the information Fat Cat Exchange Ltd collects through the website www.fatcatexchange.com, mobile applications, electronic devices, digital products and services we provide, any other services that display this Privacy Policy, and all associated content, functionality and advertising. This Privacy Policy governs the Services regardless of how you access them. Some Services may have a specific, separate privacy policy that will govern use of those Services.

Welcome to Fat Cat Exchange Ltd, the online platform where you can buy and sell cars in the UK. We are committed to protecting your privacy and ensuring that your personal data is collected, used and stored in accordance with applicable UK laws and regulations. This Privacy Policy outlines how we collect, use, disclose, and protect your information.

 

 1. Information We Collect
We collect information to provide you with the best possible experience on our platform. The types of personal information we collect include:

• Personal information: This includes your name, address, email address, phone number, and other contact details.
• Payment information: This includes payment details handled by the relevant payment provider.
• Usage information: This may include IP address, browser, device, and browsing information.
• Transaction information: This includes information about vehicles you buy, sell, bid on, or list.
• Other information: This includes information provided through support, surveys, or other interactions.

2. How We Use Your Information
We use the information collected for various purposes, including:

• Providing services: To manage your account and facilitate buying and selling cars.
• Communication: To send service-related information, notifications, promotional materials, and updates.
• Customer service: To respond to enquiries and provide support.
• Improving the platform: To analyse usage and make improvements.
• Compliance and legal requirements: To comply with legal obligations and prevent fraud.

3. Sharing Your Information

• Service providers: Providers that support payment processing, analytics, or customer support.
• Business transactions: Where information may transfer as part of a merger, acquisition, or sale.
• Legal requirements: Where disclosure is required by law or court order.
• With your consent: Where you have explicitly agreed to the sharing.

Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

Stripe

Their Privacy Policy can be viewed at https://stripe.com/us/privacy.

 

PayPal

Their Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full.

 

Links to other sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or service

 4. Data Security
We take data security seriously and implement measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

 5. Your Rights and Choices
Under UK law, you have certain rights regarding your personal information, including:

• Access : You have the right to access and request a copy of the personal information we hold about you.

• Rectification : You can request corrections to any inaccurate or incomplete personal information.
• Erasure : You have the right to request the deletion of your personal information in certain circumstances
• Restriction : You can request restrictions on the processing of your personal information in certain situations.
• Data portability :You have the right to request the transfer of your personal information to another party.
• Objection :You can object to the processing of your personal information in certain cases, such as for marketing purposes.

To exercise any of these rights, please contact us at info@fatcatexchange.com.

 6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new "last updated" date. We encourage you to review this policy periodically to stay informed about how we handle your information.

 7. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

- Email: info@fatcatexchange.com
- Address: 128 City Road London EC1V 2NX

Our sites are not intended for, and should not be used by, anyone under the age of 18. We do not knowingly collect personal information from individuals under 18.

Thank you for choosing Fat Cat Exchange Ltd. We are committed to protecting your privacy and providing you with a safe and enjoyable online experience.